Chico Unified School District Case Study March 2020

How a Crisis Response Strengthened
A Long-Term Support System

Located in California’s Sacramento Valley, Chico Unified School District serves 14,000+ students across 23 schools. With a mission to ensure all students achieve high levels of academic and personal success, the district strives to address the diverse needs of students and promote lifelong learning. Chico Unified ensures every member of the district community is supported by offering a diverse curriculum at each school site, and providing robust academic and mental health support services.

Responding to crisis

“We have students who are coming from a wide variety of situations,” said Jay Marchant, Assistant Superintendent at Chico Unified School District. “Some come from lowsocioeconomic households or have been impacted by homelessness, others may have families effected by drug abuse –having staff who are there to help is imperative.”

Chico Unified has a wide range of mental health support services in place to assist students, families and staff. Counselors, psychologists and case managers are available to connect with students – an especially helpful resource when crisis struck in the form of a devastating wildfire.

In November 2018, Chico Unified was impacted by California’s deadliest and most destructive wildfire, the Northern California Camp Fire. Though the district has a multitiered system of support (MTSS) in place, the impact of the fire left staff members feeling overwhelmed with trying to match up need and support for students.

“We saw our population change drastically, there were a lot of displaced families who needed to find new places to live and work,” said Kelly Staley, Superintendent at Chico Unified School District. “Even though the Camp Fire has passed, a lot of trauma has been left behind – for our students, their families and our surrounding communities.”

During this hard time, the true dedication of district faculty and staff was able to shine. Knowing their school community needed mental healthcare access, the district proactively sought out a solution.

“We’ve always worked to prioritize mental healthcare, and after the fire the need for support became even more pressing,” said Staley. “At the end of the day, we realize that when it comes to very specific mental health situations, our county needs additional support.” Remaining committed to their mission, district leaders established a robust mental healthcare support program through Care Solace.


Chico, California

Student Enrollment


Economic Markers


of students qualify for free or reduced-price lunch

Mental Health Concerns
  • Accessibility
  • Demand due to crisis

Lightbulb moment

Though devastating, the Camp Fire became Chico Unified’s “lightbulb moment.” “I was introduced to Care Solace after hearing Chad Castruita, the organization’s CEO, speak at a superintendent’s conference, and I knew the supports and services they offer were exactly what we needed,” said Tim Cariss, Director of Assessment & Accountability at Chico Unified School District. “Our area was already in need of mental health support prior to the fire, and the need was only exacerbated post-fire.”

Care Solace calms the chaos of mental healthcare coordination for school systems and families. By lifting the heavy burden associated with identifying when support is needed and coordinating community-based or virtual mental healthcare options, Care Solace makes it easier to connect with resources and providers.

“Our area was already in need of mental health support prior to the fire, and the need was only exacerbated post-fire,” said Tim Cariss, Director of Assessment & Accountability.

“Our Director of Special Education, Diane Olsen’s, initial reaction was ‘we need these services’,” said Ted Sullivan, Director of Elementary Education and Homeless/Foster Youth Liaison at Chico Unified School District. “After we introduced Care Solace to our district family and demonstrated the services they offer, it became the easiest sell in the history of Chico Unified.”

Matching students with support

In Chico Unified, help begins at the school level.

“Nothing beats outreach from people students already know, like a teacher or one of our counselors,” said Staley. “Care Solace is a tool to help lift the burden of care coordination from the shoulders of our faculty and staff.”

Care Solace is a web-based system that uses proprietary technology and a vast database of mental healthcare resources to find carefully vetted care providers and community resources. The solution also provides access to an around-the-clock Care Concierge team, where experts are available to guide the district’s staff members and families through processes related to insurance, provider availability, wait times and scheduling.

“Oftentimes, students will connect with one of our staff members first, who can then work with Care Solace if needed to conduct a warm hand-off and determine the best next steps to take,” said Sullivan. “Our school counselors and case managers always maintain contact with students, support that is occurring before Care Solace is still happening after Care Solace.”

Since implementing Care Solace in December 2019, the service has resulted in more than 636 connections to community-based care.

Combatting the national mental health crisis

A new report found that rates of anxiety, depression and suicide are on the rise among US teens of all demographics and household income levels. The same report indicates that youth are 21 times more likely to visit a school-based health clinic for their mental health care than a community-based clinic.

Because of Care Solace reporting methods, Marchant and the Chico Unified leadership team were able to identify depression and anxiety as the top mental health issues that resulted in care referrals in their community.

“After we introduced Care Solace to our district families and demonstrated the services they offer, it became the easiest sell in the history of Chico Unified,” says Ted Sullivan, Director of Elementary Education and Homeless/Foster Youth Liaison

“Depression and anxiety are two top concerns for our district,” said Marchant. “Given the prominence of these issues, we invested in mindfulness training and techniques for our staff members, who can now provide additional classroom support to students in need.”

By combining staff support with resources like Care Solace and innerExplorer, a mindfulness app, muchneeded mental health support is more readily available.

Rebuilding a community

As Chico Unified continues to use Care Solace, staff members are grateful for the ease it provides to get members of the school community the help they need.

“One of the nice things about the program is it’s providing much needed services, but the financial and time resources from the staff perspective are minimal,” said Staley.

24,000 people were displaced by the Camp Fire, and it left behind a lot of trauma for Chico Unified and its surrounding communities. With Care Solace integrated into the MTSS, Chico Unified is able to meet the growing demand for mental health services.

“Enrollment at our district is rising, and thanks to the internal support of our staff, and external support of our community partners and Care Solace, we’re able to meet the immense need for mental health support in our area,” Staley shared. “The combination of services we’re able to provide ensures we’re able to meet individuals where they are, and serve the whole person.”

About Care Solace

Care Solace is a web-based care navigation system that enables the fast, easy and convenient connection of students and families in need of mental healthcare to qualified providers and resources. Care Concierge experts are available 24/7 to help families through the process of accessing community-based mental health programs and resources or telehealth services. Contact us to find out how we can partner with your district to support and strengthen your MTSS.

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Care Solace Support Amid COVID-19

Care Solace is fully operational regardless of disruptions that continue to unfold due to COVID-19. We are uniquely equipped to support districts and communities during this pandemic. Our proprietary care navigation system taps into our vast database of mental healthcare resources to find carefully vetted local and virtual therapists and programs in minutes.


Learn how one district met the increased
demand for mental health services for students
with the help of Care Solace.

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